Covid - 19 Impact
Our team is working hard to send all orders out on time however Royal Mail are not guaranteeing next day delivery. Due to the unprecedented demand for online deliveries your order may take an extra day. Apologies for any inconvenience this may cause.
Orders placed before 3:00 pm will usually be reviewed by our UK based GMC registered doctors and, if approved, medication will be dispatched the same working day.
Any orders placed after 3:00 pm may not be dispatched until the following working day. This includes any orders requesting the Special Delivery option.
Please note that a signature is required for all delivery options. The post man will sign for you during the epidemic. If delivery cannot be made the parcel is available to collect from your local Royal Mail delivery office.
We can currently only deliver to an address in the UK (including Shetland, Orkney, Guernsey, Isle of Man and Northern Ireland).
All deliveries are made using the Royal Mail delivery service in discreet, unbranded packaging.
For orders under the value of £40, we charge £2.95 for UK Standard Delivery. FREE Standard Delivery to UK for orders £40 or over (see below)
The standard delivery charge is the total cost of delivery and packaging, no matter of how many items you have purchased. Standard Delivery orders can take up to three working days to arrive.
Regardless of order value, we charge £5.95 for UK Special Delivery.
Special Delivery orders are sent via Royal Mail and if authorised before 1:00 pm (Monday-Thursday), will arrive the next working day. If you have placed an order after 1:00 pm, you will miss the cut-off point for our Special Next Day Delivery service; orders placed after 3:00 pm will be processed the following working day.
In addition, Special Delivery orders placed on Friday before 1:00pm will arrive the next working Monday. (excluding bank holidays). If you have placed an order after 1:00 pm Monday to Friday, you will miss the cut-off point for our Special Next Day Delivery service.
Regardless of order value, we charge £10.99 for UK Saturday Delivery via Royal Mail Tracked & Signed
An option for Saturday Delivery is available for orders placed throughout the week and on Friday on orders placed before 1:00 pm. Orders will be reviewed by our GMC registered doctor and, if selected medication is suitable, will be dispatched on the same day for delivery Saturday.
If you have placed an order after 3:00 pm, you will miss the cut-off point for our Saturday Delivery service.
Orders over the value of £40 qualify for FREE UK Standard 48 hour Delivery by Royal Mail.
You will not be charged for UK Standard Delivery if the value of items ordered is more than £40. Standard Delivery orders are sent via Royal Mail. Standard Delivery orders can take up to three working days from the order date to arrive. For orders over the value of £40, you will still be charged if you select Special Delivery (£5.95) or Saturday Delivery (£10.99) options.
We aim to despatch NHS Prescription medication orders on the same working same day that we receive your prescription.
After you have completed your order you must send your prescription to:
Frosts Online Ltd
Unit 7 Apollo Business Park
For NHS prescription orders you have the option to select Standard Delivery (£2.95) Special Delivery (£5.95) or Saturday Delivery (£10.99). Failure to send your prescription to us will delay your order.
For Electronic Prescriptions please contact us to arrange the prescription order / delivery. Our details are:
Pharmacy code is FED82 at postcode OX15 6AY